Beverly T Che

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Verified Reviewer
| map-marker Kennett, Missouri

My feet

Insole made my feet very very sore red top and bottom I could hardly walk they say no refunds and they are very high in price
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User's recommendation: Don’t purchase not what advertising says the insole do

Tom M Pkh

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Verified Reviewer
| map-marker Westlake, Ohio

Garbage

The price is outrageous for what you get. You get 3 pairs of shoe inserts for approximately $1275. 1 pair is a Strengthener, 1 pair Maintainer, and 1 pair a relaxer. They are all plastic inserts. After wearing the Strengthener for about 5 minutes I had back pain and shoulder pain. I immediately removed the insert. I ended up making 2 visits to a Chiropractor for adjustments to relieve the pain. Also, since there is only one pair of each you are constantly moving the inserts of one shoe to another. I would advise anyone not to go a Good Feet store. When you first enter and ask the price, they tell you $425.00. Its not until they spent a half hour with you, and you are about to check out that they tell you the $425 is for 1 of the three pairs of inserts you need. Check out the Better Business Bureau page for Good Feet. There are many complaints about their products. Also, you cant return them for your money back, because of the Good Feet does not accept returns if you are not satisfied.
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Loss:
$1700
Cons:
  • Ripoff can not return

Preferred solution: Refund

User's recommendation: Don't go to Good Feet unless you have money to waste

Tom M Pkh

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Verified Reviewer
| map-marker New Taipei City, New Taipei City

Outragious Price and sales price deception

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on't go into a Good Feet storeDThe price is outrageous, and the sales pitch uses price deception. You get 3 pairs of shoe inserts for approximately $1275. 1 pair is a Strengthener, 1 pair Maintainer, and 1 pair a relaxer. They are all plastic inserts. After wearing the Strengthener for about 5 minutes I had back pain and shoulder pain. I immediately removed the insert. I ended up making 2 visits to a Chiropractor for adjustments to relieve the pain. Also, since there is only one pair of each you are constantly moving the inserts of one shoe to another. I would advise anyone from going to a Good Feet store. When you first enter and ask the price, they tell you $425.00. Its not until they spent a half hour with you and when you are about to check out that they tell you the $425 is for 1 of the three pairs of inserts you need. Good Feet does not offer a money back guarantee, so you a stuck with 3 pairs of plastic inserts.
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Loss:
$1500
Cons:
  • Price and sales price deception

Preferred solution: Full refund

User's recommendation: Don't go into a Good Feet store

Denise C Iqw

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Verified Reviewer
| map-marker Crosby, Texas

HORRIBLE PRODUCT AND SHOULD NOT SALE THIS TYPE OF PRODUCT

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Salesperson very nice and aggressive and even sneaky when quoting prices and actually ringing up my sale before i could put my shoes back on! I did/t know about the no return policy till after the sale was complete! No refunds he said!! He said only exchanges! He lied about the warranty and he lied about my free socks to pick 2 out and I did and he rung them up anyway!! THIS IS A SCAM PLACE DO NOT WASTE YOUR TIME AND MONEY!!
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User's recommendation: STAY AWAY FROM THIS COMPANY

Debra B Cwp

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Verified Reviewer
| map-marker Tacoma, Washington

Orthotics

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Very disappointed. I had heard so many good things from coworkers about the Good Feet Store. Maybe their feet aren't as messed up as mine are. I scheduled a fitting and do think their customer service is good. Their product is another story. In my case, I have arthritis in both feet, a deformed left foot and fat pad atrophy in both feet. Their orthotics are quite expensive, which would have been fine if they actually worked. I spent almost $2,000 for orthotics that progressively increased the pain in both my feet. I gave them a lengthy breaking in period. The orthotics are hard and press into the bottoms of my feet. I told the employees upfront that the bottoms of my insteps are extremely sensitive and anything applying pressure results in pain. They do have an awesome foot massager that they use. I don't know where they got it, but I would gladly pay for one of those.
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Loss:
$2000
Pros:
  • Awesome foot massager and good customer service
Cons:
  • Expensive and may not work for you

User's recommendation: You could give them a try; didn't help me at all, but may work for you.

James H Cdu

Bad Experience

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Unable to reach anyone for a preset date/time for a Zoom Interview with Ellie Walker. Ive tried calling & leaving voicemails along with numerous emails w/o a single response. The professionalism is non existent.
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Preferred solution: A call from someone in HR & an opportunity to interview as I was promised.

User's recommendation: Don’t bother

Jolene Y Mce

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Verified Reviewer

Painful arch and heel area

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The good feet store guaranteed that inserts would take away pain. Since 1 Sept 2021 I've tried 3 different pairs, the pain is still there and no comfort, it is actually getting worse. Last time I was there, the sales agent assured me they will find the right pair for me. I feel I have given each pair a fair amount of time for adjustment. If there is a class action lawsuit, I am in.
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Loss:
$500

Preferred solution: Full refund

User's recommendation: Absolutely not

Resolved
Cathy W Eyl

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Verified Reviewer

Resolved: We were charged almost $1400.00 and only refunded $700.00 collars

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Updated by user Sep 11, 2021

Company fixed the issue and I have been provided with full refund. I put on Facebook what we were going through...Manager called this morning and offered 100% refund...We accepted..

Original review Sep 10, 2021
SarcasticShockedWe returned the inserts within TWO weeks, husband only wore for 5 days...we were charged almost $1400.00 through CareCredit and they would only refund half and they claimed they had a no return policy....WE WERE NOT TOLD THAT, WE WERE TOLD 60 DAYS.....BEWARE....THEY WILL RIP YOU OFF.
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Loss:
$700
Cons:
  • Scammed

Preferred solution: Full refund

User's recommendation: BEWARE...SCAM ALERT....

tom b Zht

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Verified Reviewer

Out a thousand dollars- no follow up -wanted to improve my walking

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Wanted to improve my walking. insoles added. I could never get a person to person. Sales person long gone. I trusted the ad. I phone , they just said to use them less? Really messed up my feet. I got formed insoles from my dr. for my feet. Helped the problem of dragging my feet - not wearing out the heels of my shoes. I was with the good feet insolesavoid
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Loss:
$1000
Cons:
  • Product made my situation worse
  • Overall process of the services

Preferred solution: Full refund

User's recommendation: avoid go to your foot dr .

1 comment
Renatta Wmh

Complain on Facebook, in the reviews section of your store and the companies Facebook page!

Jeanette R Szm

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Verified Reviewer

I loved my inserts!

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I had been suffering from Plantar Fasciitis for 2 years. I went in bought inserts for me and my bff for about $1000. It completely gave me relief! I would go every 6 months and get newer inserts without a problem. I was very sad to see they closed. I used what I had for a couple of years and out of desperation went to Good Feet to get new orthotics. Good Feet sucks! Those jokers gave me their version of orthotics and said they would help me out since Ideal Feet was no longer around. They wanted me to spend $1500 for new orthotics! Uh no! So I proceeded to leave and the sales guy said I can sell you some for $50. Seriously dude? Why not start with that to gain the trust of your customer. I'm just sad they are no longer around.
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Pros:
  • Inserts worked
  • Service
  • Product as long as i could get re-fitted
Cons:
  • Store closing
  • You cannot get refitted when they go out of biz
  • Supposedly lifetime guarantee

Preferred solution: New orthotics

User's recommendation: If Ideal Feet ever came around again I'd go back.

Vici S
map-marker Omaha, Nebraska

A lot of money for poor outcome

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The employee spends minimal time with the customer and gets you to purchase inserts that are VERY expensive. I tried to trade an insert because the current ones did not work for me. The Manager that waited on me admitted that they were the wrong size for me but would not exchange them. She stated that I would have to buy a $99 lifetime policy to be able to switch any product and is good for my lifetime. This is a new plan they instituted within the last few months. Seems like I am not the only one that has had issues with the product without much success so they need to institute another means of making money. There is no way to purchase a product like this in a short amount of time of one visit. I was not asking to return the product as I knew they would not. Just asking for a product that was the correct fit. After going into the store 4-5 times I was given a different product each time. Doesn't even sound like they know they are doing. Very poor experience.
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Loss:
$1000
Cons:
  • Overall process of the services
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Let the company propose a solution

Anonymous
map-marker Edmond, Oklahoma

Ideal Feet replacement orthotics

In Sept. 2012 I purchased a pair of Ideal Feet orthotics from the store located on North Penn. across from Penn Square Mall. I bought the life time warranty along with a pair of the athletic shoes that was sold there. Since then I had to have the orthotics replaced twice and there was no problem doing so. However, I need to have them replaced again and I went back to the store just to find out that it was closed. I knew that it was another Ideal feet store on Portland, so I went there. I was told that since the other store closed, I was basically S.O.L. and I had to purchase another set from this store but they will give it half price since I purchased the life time warranty from the other store. I was now told at the time of purchase that since all of the stores are independent, they do not honor each other's policies. I spent $600 -$650 for the orthotics and shoes along with pads. Now in order to keep my feet from hurting, I am being forced to spend at least $300 more at another store. You should tell your clients that you do not have reliable business practices when they are making the decision to purchase from you. I am sure not any of your clients knew that each of you are an independent contractor with the same name and all different policies that are not honored across the board. To me that is bad business. Is there anything that can be done by your company to rectify (fix) this problem. I see that I am not the only complaint of this type about your company. My name is Charles Shepherd, my email is scharles50@***.com.
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Loss:
$650
Cons:
  • If you pay more we may be albe to help you
Reason of review:
Warranty issue

Preferred solution: Deliver product or service ordered

Anonymous
map-marker San Joaquin Hills, California

Ideal Feet - Foot Pain Review from San Joaquin Hills, California

Had been to two doctors due to foot pain. Over $500. Copayment and no improvement. Ideal Foot was near by in Charlottte, NC. Wonderful haven't had pain in five years!
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1 comment
Guest

855-522-FEET. This is the new tollfree number to Ideal Feet, the San Antonio store location will be re-open Mid April 2015.

I'm Ernest Wallace, and I bought the naming rights to Ideal Feet. I will be honoring all the lifetime warranty out there, now this is not something I'm OBLIGATED to do, it's just the right thing to do.

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